Shipping policy

🚚 Shipping Policy for My Ardor

Welcome to My Ardor! We are committed to providing you with the best possible service, including clear and efficient shipping. Please review our shipping policy below for important information regarding your order.

1. Order Processing Time

All orders are processed, packaged, and prepared for shipment exclusively on business days (Monday - Friday, excluding national holidays).

• Standard Processing Time: Orders are typically processed and shipped within [1-3] business days of placing the order.

• Order Cut-Off Time: Orders placed after [2:00 PM EST] on a business day, or anytime on a weekend/holiday, will begin processing on the next business day.

• Custom/Pre-Order Items: Items noted as custom-made or pre-order on the product page will have a longer processing time, typically [5-7] business days. Please refer to the specific product description for accurate lead times.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Note: Delivery delays can occasionally occur. We use trusted carriers like [USPS/FedEx/UPS/DHL/etc.] to deliver your order.

3. Domestic Shipping

We currently ship to all, 50 states within the United States, including P.O. boxes.

4. International Shipping

We offer international shipping to the following regions: all countries/regions eligible for delivery.

• Customs, Duties, and Taxes: My Ardor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• Delivery Time: International delivery times vary significantly and can take [7-21 business days] depending on the destination country and customs clearance.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number once your order has shipped. The tracking number will be active within [24 hours].

6. Damages & Lost Packages

My Ardor is not liable for any products damaged or lost during shipping. However, we want to ensure you receive your order.

• Damaged Items: If you received your order damaged, please contact us immediately at myardor8@gmail.com and include a photo of the damage so we can file a claim with the carrier and discuss a replacement.

• Lost Packages: If your tracking information shows "delivered" but you have not received your package, please check with neighbors and your local post office. If a package is confirmed lost by the carrier, please contact us at myardor8@gmail.com for assistance.